Return Policy:

We've partnered with Returnado to streamline the return process, ensuring it's easy and convenient for you. Register your return using the Returnado widget here. Please note that there is a return fee of £19 for small items and £150 for larger items, such as furniture and specific lamps.

How to File a Claim:

If you've received a faulty item, use our contact form to file a claim. Attach pictures of the fault along with your order number. We adhere to Swedish consumer law (Konsumentköplagen), allowing you to make a claim for three years after receiving a faulty item, provided you've followed care instructions and handled the products with normal caution. Contact our customer service for assistance in the claims process. They'll request picture proof of the fault/defect, the product packaging, shipping packaging, and packing material.

Faults should be reported as soon as possible or upon discovery, and reporting within two (2) months is considered within a reasonable time frame.

Detailed Information and Terms:

Refer to sections 5 and 6 in our terms & conditions for comprehensive rules on returns and claims. Always contact customer support before returning an item.

If unsatisfied with your purchase, you have 30 days to return it from the date of receipt. If your order was partially delivered, the time limit applies separately for each delivery.

You have the right to unpack and check the product's appearance. To approve a return, your item, with any original packaging, must be returned in essentially unchanged condition. If assembly is required, the product must be unassembled for the return to be approved.

Attach the return label on top of the old label. If your package had the shipping label on outer packaging, use outer packaging for the return to be approved.

We reserve the right to make a damage deduction if the product's condition has changed significantly. The deduction is made on the total return amount before refunding. All returned items undergo examination for possible deductions. Further details are available in our terms and conditions.

For any inquiries, contact us at [email protected]. Thank you for choosing Andrewroyg, where we specialize in Muppet merchandise.

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